FAQS

These are our most frequently asked questions

What is your processing time?

All products have different processing times. Made to order items such as most collars, leashes, harness can take 2-5 days to make. If you ever need your order sooner than our current processing time, please fill out the form on the "contact us" page so I can get your order to you on time!

What shipping service do you use?

We use Omniva and DPD parcel stations to ship all of our packages in Baltic countries and Latvian Post, USPS and DPD for worldwide shipping. At checkout, you can select the delivery service of your choice (i.e, Standard shipping, Express shipping, etc.).

How long is delivery time?

Delivery time and costs – Latvia and Baltics

Standard shipping (Latvian Post): 2-5 days - 3€

Omniva parcel machine: 2-3 days - 3€

DPD parcel machine: 2-3 days - 3€

DPD courier (door-to-door): 2-4 days - 8€

Delivery time – Europe

Standard Shipping: 5 – 17 business days - 6€

DPD parcel machine: 5 – 7 business days - 13€

Express Shipping: 3 – 4 business days - 25€

Delivery time – Worldwide

Standard Shipping: 5 – 15 business days (due to the global ongoing pandemic the flight traffic is limited and the delivery time can vary to some countries outside Europe). - 9€

Express Shipping: 4 – 5 business days - 29€

Free worldwide standard shipping from 100€!

If you still need help fill the form below or contact us at info@punkypaws.lv